Skip to content

Help

The quickest route is WhatsApp. Our AI agent answers there, and a person picks it up when you need one.
  • Download the app and create a Paymo account with your phone number, email, a password, and a one-time code. You can explore the app straight away.

  • Only when you're ready to move money. Opening your account takes your CNIC and a selfie — it's required for verification under State Bank of Pakistan regulation.

  • Transfers to any bank account in Pakistan go over Raast and are free. Every transaction has a receipt with the fee and tax written out, so you can always check.

  • Raast transfers are instant.

  • Tap Add on the home screen to see your account details. Then, in your bank's app, select Digitt+ in the transfer list and send to that account. Paymo runs on Digitt+, an SBP-licensed Electronic Money Institution.

  • Codes are sent over WhatsApp first, with SMS as the fallback. If neither arrives, message us on WhatsApp or email and include the number you signed up with.

  • Every transaction needs your MPIN. You get email and in-app alerts whenever your account status changes.

  • In the app, under account limits — your daily and monthly send and receive limits, live, with a countdown to reset.

Not resolved? There's an escalation path, and it ends with the regulator.