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Legal

Tell us, and we'll fix it or tell you plainly why we can't. Here's the path, start to finish.

  1. Step 1

    Message us on WhatsApp at +92 343 5185968 or email team@paymo.com.pk. Include your registered phone number and the transaction reference from your receipt.

  2. Step 2

    If you're not satisfied with our response, reply asking for escalation and your complaint goes to a senior member of the team, including the founders.

  3. Step 3

    If your complaint is still unresolved, you can lodge it with the State Bank of Pakistan through its Sunwai complaint portal.